Support

Short URL to this page: https://meshfree.pages.fraunhofer.de/docu/support

Support Team

Our support team is available via

• Email: support@meshfree.eu,
• Phone: +49 (0) 631 316 00-1361.

Tickets can be in English or German. Please refer to the tips below.

Tips

To speed up the process of debugging and to avoid a lot of call backs, please give us as much information about your problem as possible up front. Besides an accurate description of your observed problem(s), including screenshots where suitable, a complete minimal working example showcasing the issue is most helpful. If you cannot provide a minimal working example, please upload the complete setup (USER_common_variables.dat, common_variables.dat, geometry and any other necessary files).

The following questions should be answered as accurately as possible:

• Which version of MESHFREE has been used? What is the name of the executable?
• Were other versions also tested? If so, which versions did work and which did not work?
• What is the error message? It would be ideal to provide the entire stdout and stderr output for at least the last time step.
• What is written in the warnings file?
• How many MPI processes have been used overall? On how many nodes?
• How many openMP threads have been used?
• For how long has the simulation been running before the error occurred?
• Can you send us the complete setup via the FileDrop below? Or at the very least the USER_common_variables.dat file?

For files that are too large for an email, you can use our Support Ticket File Drop:

• https://s.fhg.de/meshfree-support-filedrop

We recommend to upload data as a single (encrypted) archive. Please ensure to add the ticket number to the name of each file, for example Files_Ticket12345.zip.

Tickets can be in English or German.