How to contact the Support Team
Short URL to this page: https://meshfree.pages.fraunhofer.de/docu/support
Our support team is available via
Tickets can be in English or German. Please refer to the tips below.
To speed up the process of debugging and to avoid a lot of call backs, please give us as much information about your problem as possible up front. Besides an accurate description of your observed problem(s), including screenshots where suitable, a complete minimal working example showcasing the issue is most helpful. If you cannot provide a minimal working example, please upload the complete setup (USER_common_variables.dat, common_variables.dat, geometry and any other necessary files).
The following questions should be answered as accurately as possible:
For files that are too large for an email, you can use our Support Ticket File Drop:
We recommend to upload data as a single (encrypted) archive. Please ensure to add the ticket number to the name of each file, for example Files_Ticket12345.zip.
Tickets can be in English or German.